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Terms & Conditions
The Terms & Conditions set out below form a contract between the student and The Norwich School of Hair & Beauty.

1. Enrolment
1.1 Students agree to disclose any health or medical condition at time of enrolment, which will be dealt with in strictest confidence.
1.2 Students must notify the school of any changes to health or contact details during their course. Any changes must be sent to email address.
1.3 Students agree that the email address provided to the school will be the primary contact method for all written communications. Upon commencement of the course, students will also be added into a Slack group with their tutor and fellow students and agree to check notifications and posts made within the group. This will also be a primary source of contact.
1.4 Students agree to have their photo taken during classes for use in marketing materials by the school, if models are in then the student must get confirmation that their picture may go on social media too.
1.5 Students agree to abide by the school’s Code of Ethics, Conduct and Practice. This is designed to encourage integrity and responsibility whilst studying at the school, and to ensure students leaving the school uphold and further the standard of professional therapists and the school. This Code may form the basis for discussion in the event of a complaint against a student or staff. The school will provide a copy of the Code upon request.
1.6 Students agree that the school premises is subject to change at any time and if the school is to change premises students are still subject to the usual terms and conditions and not entitled to a refund.
1.7 Due to Co-vid/Force majeure class dates may be subject to change and the student will automatically be enrolled on the next available course or dates available. No refunds will be given if the dates change due to these circumstances.
1.8 (Consumer Contracts Regulations 2013)Under these regulations if you are a consumer (student) you will have the right to change your mind and cancel a contract and receive a refund for most courses as long as you do so within a 14 day period of the contract starting (the date of your application form) This is called the “cooling off period”.

2. Beauty Therapy & Barbering students
2.1 The beauty therapy & barbering course is fully funded if you meet the criteria set out by The College of West Anglia (CWA), the European Social Fund & The Norwich School of Hair & Beauty.
2.2 If you are co-funded, you will need to pay approx £1,000 towards your course fee. The figure is payable in six monthly interest-free instalments (starting from the month your place is confirmed) or in one full payment. Please refer to 3.1.
2.3 Your offer for a place on the course is based on the information you provide in the funding application form.
2.4 If your circumstances change after you have submitted the funding application form and before the start of the course, it is your responsibility to inform The Norwich School of Hair & Beauty in writing as this may affect your funding and place on the course. 
2.5 Due to the high number of applicants our enrolment process is on a first come first served basis if all criteria is complete.
2.6 Application forms must be fully completed, and all projects completed within the time frame to qualify for an interview.
2.7 Subject to meeting the necessary criteria, during the application process, The Norwich School of Hair & Beauty reserve the right not to enrol you on the course.
2.8 If you meet all the requirements and the course is full, we will offer you a new course date subject to one starting and you still meet the criteria at the new start date.
2.9 If for any reason after the beauty/barbering course has started (the first induction day), you decide to leave the course for any reason, then you will have to pay a fee of £400 to cover all enrolment & admin costs.
2.10 All beauty students will be worked on and will work on each other throughout most of the lessons.
2.11 It is essential for you to purchase the beauty kit which is approx £500, a school Tshirt £20 & a school Hoody £35. This cost is subject to change depending on suppliers at the time of purchase. Students purchase a specific kit directly from our supplier.
2.12 If you forget your kit then you will be charged £15 per day to borrow the schools equipment and products. Payable at the beginning of each day.
2.13 All terms in this contract from point 1 to point 12 are for beauty/barbering students. The list 2.1-2.13 is relevant for beauty/barbering students only.

3. Fees & Charges
3.1 All course fees including deposits are non-refundable and non-transferable. All course fees, including any additional costs (i.e. optional extras), must be paid in line with the payment schedule on the first invoice emailed to you (if paying via monthly instalments). For any late payments there is a charge of £50 for each month the payment is missed.
3.2 If the course is not paid in full 1 month before you are due to take your exam, you will not be entered for your exam.
3.3 Students must attend all scheduled sessions. Upon enrolment students are fully responsible for their own scheduled course attendance and full awareness that the course is strictly non-refundable under no circumstances. Pre-arranged time off must be agreed in advance with the Principal. Where any classes are missed a catch-up lesson with the tutor must be arranged, by the student at a cost of £35 per hour, payable by the student, in cash to the tutor. When the catch up session is booked, the student must make a 50% non refundable deposit to the tutor for the arranged catch up session.
3.4 Students will need to order their own course textbook and bespoke kit, as per the course welcome letter.
3.5 Should a student fail to attend or complete a confirmed course for any reason, other than the unlikely event that the course is cancelled by the school, no refund of paid fees will be made, and any outstanding course fees must still be paid by the student in full and any late fees will be applied.
3.6 Theory exams are part of the course fee, however if you fail the same exam twice then you will be charged £55 for every subsequent re-take which must be paid in full before the 3rd re-take.
3.7 All students must obtain student insurance ready for the 1st lesson.
3.8 You must take care of your kit, as if any part of it is lost or damaged you will need to purchase a replacement at your own expense and you must replenish it when necessary.
3.9 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we start the course, we will adjust the rate of VAT that you pay, unless you have already paid for the course in full before the change in the rate of VAT takes effect.

4. Attendance & Uniform
4.1 Students are required to attend on the first day of their course at the time stated. Failure to attend the first day of your course will preclude you from attending any further part of that course and you will not be entitled to a refund of any fees paid or offered an alternative start date or course.
4.2 Students with less than 90% attendance in person at the school premises may not be included in exams and may be asked to leave the course and any outstanding fees will still need to be paid in full.
4.3 Paying for and/or attending a course fully does not guarantee a qualification, diploma, or certificate of achievement. Awards of achievement are gained by the successful fulfilment of the criteria set out by the awarding body. The decision of the school’s Principal is final in all such cases.
4.4 It is not the responsibility of the school or individual teachers to provide additional teaching hours for students to ‘catch up’ on education missed due to lateness or absenteeism for whatever reason.
4.5 If you arrive late for any session, we reserve the right not to let you participate in the remainder of that session if we consider it would disrupt the course. If we do allow you to participate, we will not repeat that part of the teaching that you have missed due to your late arrival and you would need to pay for a catch up session(see point 3.3)
4.6 Time off for religious holidays, booked holidays, planned weddings, medical appointments etc. must be discussed and agreed before your booking is confirmed. This means you need to let us know when submitting your online application form. We recommend that all absence be avoided where possible
4.7 Students must be punctual and arrive 10-15 minutes early for all scheduled sessions.
4.8 If you do fail to attend the first or any other day of the course or if you arrive late or leave early on any day you may not be allowed to complete the remainder of the Course and will not be entitled to a refund or to reschedule.
4.9 Students must bring a laptop or tablet with up-to-date settings (to access school materials), textbook, kit and equipment (where applicable) to all scheduled sessions.
4.10 Students must adhere to the code of appearance which is stipulated in the pre course homework.
4.11 Students uniform must be clean, smart, safe and practical.

5. Models
5.1 Students must ensure they are able to give and receive treatments as part of their practical training.
5.2 Students must arrange for models to attend practical training sessions at the school where required in the scheme of work. Models will be swapped around in class. Failure to provide a model will mean the student is unable to participate in the class and may have to arrange a catch-up session, see Fees & Charges.
5.3 Students must notify the school with at least 48 hours’ notice if they require the school to find them a model, at a cost of £15 payable by the student. This money is paid to the school’s charity of the year.
5.4 Students must adhere to the General Data Protection Regulation (GDPR) by not uploading images of models to social media without the model’s permission. Students must only use model’s initials, not names, as part of their written treatment evidence work.
5.5 Clients must be treated fairly and without discrimination.
5.6 Clients must be over the age of 14 years old to be a model in the salon due to our indemnity policy.
5.7 Clients are required to pay to receive treatments at NSHB. In the event that a client fails to make payment, the responsibility falls to the student to make payment to the school.

6. Course content, Treatment Evidence, Homework & IT usage
6.1 Students must ensure all work, including treatment evidence and homework, is completed by themselves, on a computer, on time and to the best of their ability. If homework and case studies are not completed, then you may need to have a catch-up session to complete this. See section.3 for fees.
6.2 Final treatment evidence must be submitted for marking at least one week before the final examination date. Late submissions will be admitted at the discretion of the tutor.
6.3 Students must respect information during the treatment evidence, except where disclosure is required by law.
6.4 Students must practice only within the limits of their training and competency both inside and outside of the classroom.
6.5 Many of our Courses include exams, which are provided to assess the progress of each student and in particular whether we can award a qualification and/ or certificate. The exams and qualifications are subject to the criteria of the relevant awarding body in each case. We reserve the right to refuse awards and / or certificates to any student who does not fully attend the course; fails to complete all required coursework and exams to at least the required standards and/ or whose behaviour at the School and in relation to the teachers and/ or other students has not met our expectations in any way.
6.6 You must not use the Course Content or any of it for commercial purposes and you must not copy, distribute or otherwise share the Course Content with any other person or company.
6.7 The Norwich School of Hair & Beauty will enter students for examinations when all course requirements have been fulfilled, support and prepare students for exams, and notify students of their results within 12 weeks of the final exam date.
6.8 Maintain punctuality for each scheduled session, and to not rearrange scheduled sessions without prior negotiation and agreement (unless due to illness, adverse weather conditions or a force majeure such as Co-vid).
6.9 It can take upto 6 weeks from your final assessment or your last class scheduled date (whichever is the latter) for your Certificate/Diploma to arrive from the awarding body.
6.10 Certificates will be posted to you at the address that you have given us when you signed up for the course. It is the students responsibility to let us know if they move or they would like the certificate posted to a different address.
6.11 If you need a replacement Certificate/Diploma you will need to contact the awarding body directly and pay any fees they charge.
6.12 Use of systems generally. IT systems are provided for use to all School staff and students to enable them to carry out their normal day to day tasks. This should be done with due consideration to other users of the IT systems so as not to prevent them from carrying out their work and subject to the following conditions. All IT systems should be treated with respect and not moved or modified unless you have been authorised to do so by a member of the IT Services; School IT systems should not be used for recreational purposes during work time, personal business use or other non-School related matters unless you have been expressly authorised to do so. The school reserves the right to stop non-school related activity where this is impacting service; If the system you need access to is unavailable please log a call with the IT Service Desk. IT systems must not be used to: Gain unauthorised access to systems or data that you have not been granted specific access to; Create, access, store, use, copy or distribute inappropriate materials such as pornographic, racist, defamatory or harassing messages, files, pictures or videos that might cause offence or embarrassment. This includes content which could be directly or indirectly attributed to extremism or radicalisation of individuals or reinforces inappropriate stereotypes or jokes which would cause distress to groups covered by the Single Equality Policy; Create, transmit or access unauthorised or copyrighted software or copyrighted material. The Copyright, Designs and Patents Act 1988 states that only the copyright owner is allowed to use the information. Any reuse of downloaded information without permission is prohibited, this includes music and video piracy; Allow unauthorised people to use School systems or access School data within systems, either on-site or remotely; Deliberately introduce malicious programs into the network, fileservers or workstations (e.g. viruses, scanners, ‘hacking’ tools, password crackers, etc.); and Remove any preinstalled software from school owned devices; Install or download any software on school owned devices which is not licensed for use in School. Any software that is required must be installed by, or with consent of, the IT Department.

7. Respect & Attitudes
7.1 Students and staff must conduct themselves in an honourable, moral, positive, and professional manner at all times during class and when representing the school.
7.2 If you have any concerns, you must notify the principal in writing or in person ASAP.
7.3 At all times during the Course you must comply with the instructions and guidance of our teachers. At the end of each session you must comply with the teachers’ instructions in order to leave the School in an acceptable manner.
7.4 Students and staff must work in a cooperative and respectful manner with other students, models, and members of staff at all times.
7.5 Students and staff must not speak or write disrespectfully of other students or members of staff either publicly or to other students or staff.
7.6 Students and staff must ensure phones are not used during lessons except in circumstances where permission is given by the tutor or the principal.
7.7 At all times whilst at the School you are required to be act in a respectful and professional manner, whether in the classroom or in other areas of the School, or at any external location in connection with the Course. This naturally includes a requirement that you will at all times be courteous and considerate to other students, the teachers, models and any other members of staff or members of the public. We have a “zero tolerance” approach to any behaviour that may be considered obscene, discriminatory or aggressive or may amount to harassment of any kind. Our teachers may at their discretion require any student to leave the School and/ or the Course if they behave in such a way, and if this occurs the student will not be entitled to return to the Course or obtain a refund of their fees.
7.8 If you leave any of your personal items unattended in any part of the School you do so at your own risk.
7.9 You must not damage any of our property or any property of any other person. You will be liable to pay damages for any property which you damage.

8. Force Majeure
8.1 If The Norwich School of Hair & Beauty is affected by Force Majeure, which can be but not limited to the following: acts of terrorism, acts of god (hurricane, flood, earthquake) strikes or war., we shall promptly notify the student or applicant of the reasons for the delay of failure (and the likely duration) and will take all reasonable steps to overcome such delay or failure.
8.2 If The Norwich School of Hair & Beauty performance is affected and obligations under these T&C’s agreements will be suspended for the period, the Force Majeure will continue, and it will have an extension of time for performance equal to the period of delay or failure and will not thereby be in breach of its T&C’s, but it will continue to perform all other obligations which are not prevented by the Force Majeure. As regards any such delay or failure:(a) any costs arising from the delay or failure will be borne by the party incurring those costs; and (b) The Norwich School of Hair & Beauty will take all reasonable steps to bring the circumstances to a close or to find a solution whereby this agreement may be performed despite the Force Majeure wherever possible.
8.3 If the Force Majeure continues for more than three (3) months, then an open course start date for future courses will be offered with no refund offered.
8.4 The Norwich School of Hair & Beauty will provide a professionally accredited course.
8.5 The Norwich School of Hair & Beauty will provide a suitable venue, safe equipment, and adequate teaching and guidance for all students without prejudice and agree times when the tutor will be available for contact outside of classes.

9. Our rights to make changes
9.1 Changes to the Courses. On our website we describe the contents and nature of each Course. From time to time we will make minor changes to Courses for the purposes of keeping the course up to date and/ or in order to comply with legal requirements, particularly in relation to health and safety issues.
9.2 From time to time we may update Course Content including any part of the Digital Content provided for a Course. If we do this in respect of part of the Course which you have not yet completed you will be required to use the updated version supplied for that part of the Course when you do complete it.
9.3 Please note changes of the types described at 8.1 and or 8.2 above will not entitle you to cancel the contract with us or to obtain a refund.
9.4 However, if we need to make significant changes to a Course that mean that we cannot supply the training described when you purchased the Course we will notify you and will notify you of any cancellation and or refund rights that will apply in those particular circumstances.
9.5 All courses and fees are subject to change without prior notice.

10. Disciplinary Procedure
10.1 The primary concern of the school is to protect the students, staff and public from any of the following.
10.2 Conduct deemed likely to bring the school, its staff, students, or the awarding body into disrepute.
10.3 Conduct deemed likely to be to the detriment of students, clients, or staff, including causing disruption during classes.
10.4 Any breach of the school’s Terms and Conditions, or Code of Ethics, Conduct and Practice.
10.5 Criminal offences involving dishonesty, indecency, violence, drugs, or alcohol.
10.6 If any of the above are brought to the attention of the principal, after due consideration the principal may decide to enforce a warning letter, instant dismissal, or referral to the awarding body or the police.
10.7 Students have the right to appeal decisions made by the school administration that directly affect their enrollment status or academic standing.
10.8 To initiate an appeal, students must submit a written complaint detailing the grounds for appeal within 20 days of the decision. An appeals and complaints policy and procedure can be provided to the student.
10.9 The decision of the Appeals Committee will be final and communicated to the student within 14 working days days of the appeal submission being logged.
10.10 During the pendency of an appeal, the student involved may be temporarily excluded from attending classes and accessing school facilities.This temporary exclusion is a precautionary measure to maintain a stable and safe learning environment while the appeal is under review.
10.11 The school will expedite the appeal process to the best of its ability, and the temporary exclusion will remain in effect until a resolution is reached.
10.12 The school reserves the right to extend the temporary exclusion period if necessary, based on the complexity of the case and the need for a thorough review.

11. Other important terms
11.1 No other person has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
11.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
11.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the course, we can still require you to make the payment at a later date.
11.4 Which laws apply to this contract and where you may bring legal proceedings? These terms are governed by English law and you can bring legal proceedings in respect of the course in the English courts. If you live in Scotland you can bring legal proceedings in respect of the course in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the course in either the Northern Irish or the English courts.

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