Terms & Conditions
Updated 2026
The Terms & Conditions set out below form a contract between the student and The Norwich School of Hair & Beauty (NSHB).
Key Course Terms
- Course fees are non-refundable after the 14-day cooling-off period
- Students must maintain 90% attendance to be entered for exams
- Students are responsible for course kits, insurance and equipment
- Disruptive behaviour may result in removal from the course without refund
Full Terms & Conditions are outlined below.
- Enrolment
1.1 Students agree to disclose any health or medical condition at time of enrolment, which will be dealt with in strictest confidence.
1.2 Students must notify the school of any changes to health or contact details during their course. Any changes must be sent to team@nshb.uk.
1.3 Students agree that the email address provided to the school will be the primary contact method for all written communications. Upon commencement of the course, students will also be added into a Slack group with their tutor and fellow students and agree to check notifications and posts made within the group. This will also be a primary source of contact.
1.4 Students agree to have their photo taken during classes for use in marketing materials by the school. If models are present, the student must obtain confirmation that their picture may be used on social media. Under 16 must have parental consent.
1.5 Students agree to abide by the school’s Code of Ethics, Conduct and Practice. This is designed to encourage integrity and responsibility whilst studying at the school and to ensure students leaving the school uphold the standard of professional therapists and the school. The school will provide a copy of the Code upon request.
1.6 Students agree that the school premises may change at any time and that such changes do not entitle the student to a refund.
1.7 In the event of circumstances outside of the school’s control (force majeure), course dates may be subject to change. In such circumstances students will be offered the next available course date. Refunds will not be provided where dates change due to such circumstances.
1.8 Under the Consumer Contracts Regulations 2013, students have the right to cancel their enrolment within 14 days of the contract starting (the date of the application form). This is known as the cooling-off period.
1.9 On enrolment students must make the school aware if they have additional requirements to sit theory exams (for example a reader or extra time). NSHB will aim to fulfil these needs where possible but cannot guarantee non-disturbance during exams.
1.10 Where a student is under the age of 18, a parent or legal guardian must agree to these Terms & Conditions on the student’s behalf and will be responsible for ensuring that all course fees are paid and that the student complies with the school’s policies, rules and expectations.
- Fees & Charges
2.1 All course fees and deposits are non-refundable outside of the statutory 14-day cooling-off period. Once this period has passed, students remain liable for the full course fee regardless of attendance.
2.2 If the course is not paid in full one month before the exam date, the student will not be entered for the exam.
2.3 Students must attend all scheduled sessions. Upon enrolment students are responsible for their own attendance. Pre-arranged time off must be agreed in advance with the office. Missed classes may require a catch-up lesson with the tutor at a cost of £35 per hour, payable by the student. A 50% non-refundable deposit must be paid to secure the catch-up session.
2.4 Students must purchase their own course textbook and bespoke kit as specified in the course welcome letter.
2.5 Should a student fail to attend or complete a confirmed course for any reason, other than the unlikely event that the course is cancelled by the school, no refund of fees will be made and any outstanding course fees must still be paid.
2.6 Theory exams are included in the course fee. If a student fails the same exam twice, each additional re-sit will incur a fee of £55, payable before the exam is re-booked.
2.7 All students must obtain student insurance ready for the first lesson.
2.8 Students must take care of their kit and equipment. Any lost or damaged items must be replaced at the student’s own expense.
2.9 Where VAT rates change between the order date and the course start date, the applicable VAT rate may be adjusted accordingly unless the course has already been paid in full.
2.10 If students fail to attend lessons and do not respond to communication from NSHB within 10 working days, the school may withdraw the student from the course. No refund will be issued and any outstanding fees remain payable.
2.11 Where a student withdraws, leaves, or is removed from a course after enrolment, the full course fee remains payable and any outstanding balance must still be paid in accordance with the agreed payment schedule.
2.12 Where a payment dispute or chargeback is raised with a payment provider or bank, The Norwich School of Hair & Beauty reserves the right to suspend course access, certification processing and any further services until the matter is resolved.
- Transfer of Course Dates
3.1 Students may request to transfer to another course start date once only.
3.2 A transfer fee will apply. All transfer requests must be made in writing and confirmed by the school.
3.3 If a transfer is approved, the student must begin their new course within 12 months of the date the transfer fee is paid.
3.4 Students are permitted one transfer only. If a student wishes to transfer again, they will be required to pay the full course fee again, regardless of how much of the original course has been completed.
3.5 All transfers are subject to course availability.
- Attendance & Uniform
4.1 Students must attend the first day of the course at the stated time. Failure to attend may result in loss of the course place without refund.
4.2 Students with less than 90% attendance may not be entered for exams.
4.3 Paying for or attending a course does not guarantee a qualification. Awards are subject to meeting the criteria set by the awarding body.
4.4 The school is not responsible for providing additional teaching hours for students who miss lessons or arrive late/leave early.
4.5 If a student arrives late, the school may refuse participation in that session.
4.6 Planned absence must be discussed and agreed before booking.
4.7 Students must arrive 10-15 minutes early for sessions.
4.8 Students must bring a laptop or tablet, textbook, kit and required equipment to all sessions.
4.9 Students must adhere to the appearance code outlined in the pre-course homework.
4.10 Student uniform must be clean, smart, safe and practical.
- Models
5.1 Students must be able to give and receive treatments as part of their training.
5.2 Students must arrange models where required in the scheme of work.
5.3 Students must give 48 hours notice if they require the school to arrange a model, at a cost of £15.
5.4 Students must follow GDPR regulations when recording model information.
5.5 Clients must be treated fairly and without discrimination.
5.6 Models must be over the age of 18+ otherwise at our discretion
5.7 Clients receiving treatments at NSHB may be required to pay for treatments.
5.8 Private learners on 1-1 courses may receive assistance finding models, however this cannot be guaranteed.
5.9 Some practical treatments within the course require specific anatomy or circumstances in order to complete the assessment in line with professional standards and insurance requirements. Where this is not possible, tutors may arrange alternative models or alternative assessment methods to ensure the student can complete the required learning outcomes.
- Course Content, Treatment Evidence & Homework
6.1 Students must complete all coursework and treatment evidence themselves.
6.2 Coursework must be submitted on time.
6.3 Students must respect client confidentiality.
6.4 Students must practise only within the limits of their training.
6.5 Exams and qualifications are subject to the awarding body requirements.
6.6 Course materials must not be copied or shared for commercial purposes.
6.7 Students will be entered for exams once all course requirements have been met. While The Norwich School of Hair & Beauty provides professional training, guidance and support throughout the course, individual results, confidence levels and speed of learning may vary between students. Successful completion of a course does not guarantee a particular level of skill, business success, employment, or income.
6.8 Students must maintain punctuality.
6.9 Certificates may take up to 8 weeks to arrive after final assessment.
6.10 Certificates will be posted to the address provided by the student.
6.11 Replacement certificates must be obtained directly from the awarding body and could incur a cost.
- Respect & Attitudes
7.1 Students and staff must behave in a professional and respectful manner.
7.2 Concerns must be raised with the Principal promptly.
7.3 Students must follow tutor instructions at all times.
7.4 Students must treat staff, students and models respectfully.
7.5 Disrespectful behaviour will not be tolerated.
7.6 Phones must not be used during lessons unless authorised.
7.7 The school operates a zero tolerance policy towards aggressive, discriminatory or abusive behaviour.
7.8 Personal belongings are the responsibility of the student.
7.9 Students must not damage school property.
7.10 The school reserves the right to remove a student from a course where behaviour is disruptive, unsafe or inappropriate. In such circumstances no refund will be issued and any outstanding fees remain payable.
7.11 Students must take reasonable care of all school equipment, tools, furniture and facilities. Where damage occurs due to misuse or negligence, the student (or parent/guardian where the student is under 18) may be liable for the cost of repair or replacement.
7.12 Students agree not to publish or share any false, misleading, defamatory or damaging statements about The Norwich School of Hair & Beauty, its staff, students, clients or services on social media, online platforms, or in any public forum. Concerns or complaints must be raised directly with the school in the first instance so they can be addressed appropriately.
- Force Majeure
8.1 The Norwich School of Hair & Beauty is not responsible for delays caused by circumstances outside its reasonable control including severe weather, government restrictions, natural disasters, strikes or other unforeseen events.
- Our Rights to Make Changes
9.1 The school may make minor changes to courses to maintain quality or comply with legal requirements.
9.2 Course content may be updated where necessary.
9.3 Such changes will not entitle the student to cancel or receive a refund.
9.4 If significant changes are required, students will be notified.
9.5 Courses and fees may change without prior notice.
9.6 The Norwich School of Hair & Beauty reserves the right to postpone, reschedule or combine courses where minimum student numbers have not been reached. Students will be offered a place on the next available course.
- Disciplinary Procedure
10.1 The school may take disciplinary action where conduct damages the reputation of the school or disrupts the learning environment.
10.2 The Principal may issue warnings, remove students from courses or refer matters to relevant authorities.
- Other Important Terms
11.1 This contract is governed by English law.
11.2 If any part of this contract is deemed unlawful, the remainder will remain valid.
11.3 Even if the school delays enforcing these terms, the school retains the right to enforce them later.
11.4 The Norwich School of Hair & Beauty shall not be liable for indirect losses including but not limited to travel costs, accommodation costs, loss of earnings or loss of business arising from course attendance, cancellation or rescheduling.
11.5 Payment of a deposit, course fee, or instalment plan constitutes acceptance of these Terms & Conditions. By making payment and enrolling on a course with The Norwich School of Hair & Beauty, the student (and parent or guardian where applicable) confirms they have read, understood and agreed to these Terms & Conditions.
Agreement
By enrolling on a course with The Norwich School of Hair & Beauty, you confirm that you have read, understood and agree to these Terms & Conditions.
