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Terms & Conditions

November 2021

The Terms & Conditions set out below form a contract between the student and The Norwich School of Hair & Beauty.


  1. Students agree to disclose any health or medical condition at time of enrolment, which will be dealt with in strictest confidence.
  1. Students must notify the school of any changes to health or contact details during their course. Any changes must be sent to the team@nshb.uk email address.
  2. Students agree that the email address provided to the school will be the primary contact method for all written communications. Upon commencement of the course, students will also be added into a Slack group with their tutor and fellow students and agree to check notifications and posts made within the group. This will also be a primary source of contact.
  3. Students agree to have their photo taken during classes for use in marketing materials by the school.
  4. Students agree to abide by the school’s Code of Ethics, Conduct and Practice. This is designed to encourage integrity and responsibility whilst studying at the school, and to ensure students leaving the school uphold and further the standard of professional therapists and the school. This Code may form the basis for discussion in the event of a complaint against a student or staff. The school will provide a copy of the Code upon request.
  5. Students agree that the school premises is subject to change at any time and if the school is to change premises students are still subject to the usual terms and conditions and not entitled to a refund.
  6. Due to Co-vid class dates may be subject to change and the student will automatically be enrolled on the next available course or dates available. No refunds will be given if the dates change due to these circumstances.

Beauty Therapy students

  1. The beauty therapy course is fully funded if you meet the criteria set out by The College of West Anglia, the European Social Fund & The Norwich School of Hair & Beauty.
  2. Due to the high number of applicants our enrolment process is on a first come first served basis if all criteria in no.10- 12 is complete.
  3. Application forms must be fully completed, and all projects completed within the time frame to qualify for an interview.
  4. Subject to meeting the necessary criteria, during the application process, The Norwich School of Hair & Beauty reserve the right not to enrol you on the course.
  5. If you meet all the requirements and the course is full, we will offer you a new course date subject to one starting and you still meet the criteria at the new start date.
  6. If for any reason after the beauty course has started, you decide to leave the course for any reason, then you will have to pay a fee of £400 to cover all enrolment & admin costs.
  7. All beauty students will be worked on and will work on each other throughout most of the lessons.

Fees & Charges

  1. All course fees including deposits are non-refundable and non-transferable. All course fees, including any additional costs (i.e. optional extras), must be paid in line with the payment schedule on the first invoice emailed to you (if paying via monthly instalments).  For any late payments there is a charge of £50 for each month the payment is missed.
  2. If the course is not paid in full 1 month before you are due to take your exam, you will not be entered for your exam.
  3. Students must attend all scheduled sessions. Upon enrolment students are fully responsible for their own scheduled course attendance and full awareness that the course is strictly non-refundable under no circumstances. Pre-arranged time off must be agreed in advance with the Principal. Where any classes are missed a catch-up lesson with the tutor must be arranged at a cost of £25 per hour, payable by the student, in cash to the tutor. If possible, for students to attend an alternative scheduled lesson to catch up on missed training this will cost £15 per hour payable by the student on the day in cash.
  4. Students will need to order their own course textbook and bespoke kit, as per the course welcome letter. T-Shirts are included in the cost of the course (EXCLUDING Beauty Therapy students who will need to purchase a tunic).
  5. Should a student fail to attend or complete a confirmed course for any reason, other than the unlikely event that the course is cancelled by the school, no refund of paid fees will be made, and any outstanding course fees must still be paid by the student in full.
  6. Theory exams are part of the course fee, however if you fail the same exam twice then you will be charged £55 for every subsequent re-take which must be paid in full before the 3rd re-take.
  7. All students must obtain student insurance ready for the 1st lesson.

Attendance & Uniform

  1. Students are required to attend on the first day of their course at the time stated. Failure to attend the first day of your course will preclude you from attending any further part of that course and you will not be entitled to a refund of any fees paid or offered an alternative start date or course.
  2. Students with less than 90% attendance in person at the school premises may not be included in exams and may be asked to leave the course.
  3. Paying for and/or attending a course fully does not guarantee a qualification, diploma, or certificate of achievement. Awards of achievement are gained by the successful fulfilment of the criteria set out by the awarding body. The decision of the school’s Principal is final in all such cases.
  4. It is not the responsibility of the school or individual teachers to provide additional teaching hours for students to ‘catch up’ on education missed due to lateness or absenteeism for whatever reason.
  5. Students must be punctual and arrive 10-15 minutes early for all scheduled sessions and 30 minutes early for the first lesson.
  6. Students must bring a laptop or tablet with up-to-date settings (to access school materials), textbook, kit and equipment (where applicable) to all scheduled sessions.
  7. Students must adhere to the code of appearance which is stipulated in the pre course homework.
  8. Students uniform must be clean, smart, safe and practical.


  1. Students must ensure they are able to give and receive treatments as part of their practical training. The only exception to this is Individual Eyelash Extensions.
  2. Students must arrange for models to attend practical training sessions at the school where required in the scheme of work. Models will be swapped around in class. Failure to provide a model will mean the student is unable to participate in the class and may have to arrange a catch-up session please see no.8.
  3. Students must notify the school with at least 24 hours’ notice if they require the school to find them a model, at a cost of £15 payable by the student. This money is paid to the school’s charity of the year.
  4. Students must adhere to the General Data Protection Regulation (GDPR) by not uploading images of models to social media without the model’s permission. Students must only use model’s initials, not names, as part of their written treatment evidence work.
  5. Clients must be treated fairly and without discrimination.

Treatment Evidence & Homework

  1. Students must ensure all work, including treatment evidence and homework, is completed by themselves, on a computer, on time and to the best of their ability. If homework and case studies are not completed, then you may need to have a catch-up session to complete this. See no.8 for fees.
  2. Final treatment evidence must be submitted for marking at least one week before the final examination date. Late submissions will be admitted at the discretion of the tutor.
  3. Students must respect information during the treatment evidence, except where disclosure is required by law.
  4. Students must practice only within the limits of their training and competency both inside and outside of the classroom.

Respect & Attitudes

  1. Students and staff must conduct themselves in an honourable, moral, positive, and professional manner at all times during class and when representing the school.
  2. If you have any concerns, you must notify the principal in writing or in person ASAP.
  3. Students and staff must work in a cooperative and respectful manner with other students, models, and members of staff at all times.
  4. Students and staff must not speak or write disrespectfully of other students or members of staff either publicly or to other students or staff.
  5. Students and staff must ensure phones are not used during lessons except in circumstances where permission is given by the tutor or the principal.

Force Majeure

  1. If The Norwich School of Hair & Beauty is affected by Force Majeure, which can be but not limited to the following: acts of terrorism, acts of god (hurricane, flood, earthquake) strikes or war., we shall promptly notify the student or applicant of the reasons for the delay of failure (and the likely duration) and will take all reasonable steps to overcome such delay or failure.
  2. If The Norwich School of Hair & Beauty performance is affected and obligations under these T&C’s agreements will be suspended for the period, the Force Majeure will continue, and it will have an extension of time for performance equal to the period of delay or failure and will not thereby be in breach of its T&C’s, but it will continue to perform all other obligations which are not prevented by the Force Majeure. As regards any such delay or failure:(a) any costs arising from the delay or failure will be borne by the party incurring those costs; and (b) The Norwich School of Hair & Beauty will take all reasonable steps to bring the circumstances to a close or to find a solution whereby this agreement may be performed despite the Force Majeure wherever possible.
  3. If the Force Majeure continues for more than three (3) months, then an open course start date for future courses will be offered with no refund offered.
  4. The Norwich School of Hair & Beauty will provide a professionally accredited course.
  5. The Norwich School of Hair & Beauty will provide a suitable venue, safe equipment, and adequate teaching and guidance for all students without prejudice and agree times when the tutor will be available for contact outside of classes.
  6. The Norwich School of Hair & Beauty will enter students for examinations when all course requirements have been fulfilled, support and prepare students for exams, and notify students of their results within 12 weeks of the final exam date.
  7. Maintain punctuality for each scheduled session, and to not rearrange scheduled sessions without prior negotiation and agreement (unless due to illness, adverse weather conditions or a force majeure such as Co-vid).

Disciplinary Procedure

  1. The primary concern of the school is to protect the students, staff and public from any of the following.
  2. Conduct deemed likely to bring the school, its staff, students, or the awarding body into disrepute.
  3. Conduct deemed likely to be to the detriment of students, clients, or staff, including causing disruption during classes.
  4. Any breach of the school’s Terms and Conditions, or Code of Ethics, Conduct and Practice.
  5. Criminal offences involving dishonesty, indecency, violence, drugs, or alcohol.
  6. If any of the above are brought to the attention of the principal, after due consideration the principal may decide to enforce a warning letter, instant dismissal, or referral to the awarding body or the police.


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